Privacy Policy

1Wheel is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how 1Wheel manages personal information. It is structured as follows:

Personal information 1Wheel collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting 1Wheel and complaints
Changes to Privacy Policy

1. Personal information 1Wheel collects

The main types of personal information 1Wheel collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with 1Wheel such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for 1Wheel's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for 1Wheel's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for 1Wheel's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with 1Wheel.

1Wheel collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records 1Wheel keeps of telephone calls, or emails received, or messages sent to 1Wheel or posted on 1Wheel's pages on social media);
1Wheel's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, 1Wheel collects personal information in connection with running its business directly from the individual concerned. On occasion 1Wheel may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

1Wheel stores personal information in electronic and paper form.

1Wheel uses and discloses personal information as follows:

to source vehicles and sell them to 1Wheel's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with 1Wheel's customers and prospective customers;
to obtain products, services or information from 1Wheel's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information 1Wheel knows about them);
to operate and manage 1Wheel's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to 1Wheel. For example, 1Wheel may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. 1Wheel also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

1Wheel uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information 1Wheel uses in the operation of the computer program is browsing history on 1Wheel's websites, name, contact information, and other information you may input into 1Wheel's websites. The level of human oversight 1Wheel provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by 1Wheel's staff.

4. Cookies

1Wheel uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by 1Wheel's web server. 1Wheel may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on 1Wheel's platforms and those social media platforms. 1Wheel's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of 1Wheel's website.

5. Links to other websites

1Wheel's website may contain links to third party websites. 1Wheel does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from 1Wheel and do not wish to receive these communications from 1Wheel in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to 1Wheel.

7. Overseas transfers

1Wheel's website/s are hosted in Australia. On occasion, a third party service provider 1Wheel engages or that 1Wheel is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information 1Wheel holds about them by contacting 1Wheel during business hours on 0400 481 110 or via the contact page.

1Wheel may require an individual making a request to verify their identity before processing their request.

1Wheel will aim to respond to all requests promptly and within 30 days.

1Wheel may refuse a request where permitted or required by law. 1Wheel will comply with any regulatory requirement to give reasons for its decision.

9. Contacting 1Wheel and complaints

If you have any queries, concerns or complaints about how 1Wheel handles your personal information please contact 1Wheel during business hours on 0400 481 110 or via the contact page. 1Wheel may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that 1Wheel can understand the nature of your concern. In most cases, 1Wheel will ask that you put your request in writing.

1Wheel takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by 1Wheel's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0400 481 110
Mailing Address: 183 Broome St, Cottesloe, WA, 6011

10. Changes to Privacy Policy

1Wheel may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.